Privacy Policy

Banking Academy respects your privacy and is committed to protecting the personal information collected through www.banking-academy.com. This Privacy Policy explains what information we collect, why we collect it, how it is used and protected, and the choices available to you.

By accessing our website, purchasing a product, enrolling in a course, downloading learning material, or otherwise using our services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Banking Academy, we may collect the following information:

• Full name.

• Email address.

• Mobile number.

• Billing address.

• Country, state, city and postal code.

• Details of courses, e-books, interview-preparation materials, case studies or other products purchased.

• Payment status, transaction reference number, amount paid and payment method.

• Enquiries, feedback, support requests and other communications sent to us.

• Account or registration information, where customer accounts are provided.

• Internet Protocol address, browser type, device information, operating system, referring website and website-usage information.

• Any other information voluntarily provided by you.

Banking Academy does not ordinarily collect or store complete card numbers, CVV numbers, UPI PINs, internet-banking passwords or similar confidential payment credentials. Such information is entered directly on the secure systems of the relevant bank or payment gateway.

2. Why We Collect Information

We collect personal information for purposes that include:

• Processing orders and confirming payments.

• Providing access to purchased courses, e-books and other learning materials.

• Delivering downloadable or recorded digital products.

• Managing registrations for instructor-led sessions, where applicable.

• Sending invoices, receipts, purchase confirmations and service-related communications.

• Responding to enquiries, complaints, refund requests and technical-support requirements.

• Maintaining transaction and accounting records.

• Preventing fraud, misuse, unauthorized access and payment disputes.

• Improving our website, products, learning materials and customer experience.

• Complying with applicable legal, tax, regulatory and record-retention requirements.

• Sending promotional communications where permitted and according to your communication preferences.

We aim to collect only the information reasonably necessary for these purposes.

3. How We Use Your Information

Your information may be used to:

• Verify and complete your purchase.

• Identify you as the purchaser of a digital product or course.

• Send product-access instructions or download information.

• Communicate important updates relating to your purchase or service.

• Provide customer support and resolve complaints.

• Monitor website performance and understand how visitors use the website.

• Protect the rights, property and security of Banking Academy, its customers and service providers.

• Detect suspicious, fraudulent or unauthorized transactions.

• Meet contractual, legal and regulatory obligations.

We do not sell or rent customers’ personal information to third parties.

4. Payment Gateways and Service Providers

Payments made through the website may be processed by independent third-party payment gateways, banks, card networks, UPI service providers or other payment-processing companies.

When you make a payment, information such as your name, contact details, billing information, transaction amount and payment-related information may be shared directly with the selected payment gateway. The payment gateway processes this information under its own terms, security standards and privacy policy.

Banking Academy may receive limited payment information, including:

• Customer name and contact details.

• Transaction identification or reference number.

• Amount paid.

• Payment status.

• Date and time of payment.

• Payment method category.

• Information required to investigate a failed, disputed or refunded transaction.

We may also use third-party service providers for website hosting, cloud storage, email communication, file delivery, analytics, accounting, customer support and security. These providers may process limited personal information only to the extent required to perform their services.

Although we select service providers with reasonable care, their handling of information is also governed by their respective privacy policies and contractual obligations.

5. Cookies and Website Analytics

Banking Academy’s website and the platforms used to host or operate it may use cookies and similar technologies. Cookies are small data files placed on your browser or device.

Cookies may be used to:

• Enable essential website functions.

• Remember visitor preferences.

• Maintain security.

• Understand website traffic and visitor behaviour.

• Measure the performance of pages and content.

• Identify technical errors.

• Improve the overall website experience.

We may use website analytics services to collect information such as pages visited, time spent on the website, approximate location, device type, browser type and referring source. Analytics information is generally used in an aggregated form.

You can control or disable cookies through your browser settings. However, disabling essential cookies may affect the functioning of certain website features or payment services.

6. Data Storage and Protection

We use reasonable administrative, technical and organizational safeguards to protect personal information against:

• Unauthorized access.

• Accidental loss.

• Misuse or alteration.

• Unauthorized disclosure.

• Destruction or damage.

Information may be stored using secure website, email, cloud-storage, payment-processing or business-service systems. Access is limited to persons and service providers who reasonably require the information for legitimate business purposes.

No website, electronic transmission or digital-storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, Banking Academy cannot promise absolute security.

Customers should not send card PINs, CVV numbers, internet-banking passwords, UPI PINs or other highly confidential credentials through email, contact forms, messaging services or telephone calls.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete the purpose for which it was collected.

• Provide purchased products or services.

• Maintain purchase and customer-support records.

• Meet tax, accounting, legal or regulatory requirements.

• Resolve disputes and prevent fraud.

• Enforce our terms and protect our legitimate interests.

Information that is no longer required will be deleted, anonymized or securely disposed of, subject to legal and operational requirements.

8. Marketing Communications

Where permitted, Banking Academy may use your name, email address or mobile number to inform you about:

• New courses and e-books.

• Learning materials and educational programs.

• Discounts, bundles and promotional offers.

• Webinars, workshops and instructor-led programs.

• Other Banking Academy updates.

You may opt out of promotional emails by using the unsubscribe option included in the communication or by contacting us. You may also request that promotional messages sent through other channels be stopped.

Opting out of marketing communications will not prevent us from sending essential transactional or service-related messages, such as payment confirmations, purchase-access instructions, security notices or responses to your enquiries.

9. Customer Rights

Subject to applicable law and verification of your identity, you may request to:

• Know what personal information we hold about you.

• Obtain access to your personal information.

• Correct inaccurate or incomplete information.

• Update outdated information.

• Withdraw consent where processing is based on consent.

• Stop receiving marketing communications.

• Request deletion of information that is no longer required.

• Raise a complaint or concern regarding the handling of your information.

Certain information may need to be retained to comply with legal, tax, accounting, fraud-prevention or contractual requirements. Therefore, a deletion request may not always result in the immediate deletion of every record.

To protect customer information, we may request reasonable proof of identity before acting on a privacy request.

10. Children’s Privacy

Banking Academy’s products and services are generally intended for adults, college students, job seekers, banking professionals and other learners capable of entering into a valid transaction.

If a person below the legally permitted age uses our services, the purchase and submission of personal information should be completed with the consent and supervision of a parent or lawful guardian.

If we become aware that a child’s personal information has been collected without the required consent, we will take reasonable steps to delete or appropriately restrict that information.

11. Third-Party Links

Our website may contain links to payment gateways, banks, video platforms, cloud-storage services, social-media platforms or other third-party websites.

Banking Academy does not control the privacy, security or content practices of these third parties. Customers should review the privacy policy and terms of the relevant third-party service before submitting personal information.

12. International Processing

Some service providers used by Banking Academy may operate or store information outside the customer’s state or country. Consequently, personal information may be processed in another jurisdiction, subject to applicable legal requirements and the security practices of the relevant service provider.

By using our website or purchasing our products, you acknowledge that such processing may occur where necessary for payment processing, website operation, communication, storage or delivery of services.

13. Disclosure Required by Law

Banking Academy may disclose personal information where reasonably necessary:

• To comply with applicable law, regulation, court order or lawful government request.

• To cooperate with law-enforcement or regulatory authorities.

• To investigate suspected fraud, cybercrime or misuse.

• To protect the rights, safety and property of Banking Academy, its customers or others.

• To establish, exercise or defend a legal claim.

14. Changes to This Privacy Policy

Banking Academy may revise this Privacy Policy when its products, website practices, service providers or legal obligations change.

The revised policy will be published on this page with an updated effective date. Customers are encouraged to review this page periodically.

15. Contact Us

For questions, corrections, complaints, withdrawal of consent or other privacy-related requests, please contact:

Banking Academy
Website: www.banking-academy.com
Email: info@banking-academy.com

Please include “Privacy Request” in the subject line of your email and provide sufficient details for us to identify and respond to your request.